How can I order something?

Please research the items you want (manufacturer and item number) either from our price lists or the manufacturers' homepage.

Once you know the items you want, use the contact form or send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

I want to order something not on your webpage.

That is fine.  We accept orders for all Japanese Manufacturers.  Just use our estimate request form requesting the items you want.

Do you have links to manufacturer’s websites in Japan?

If it is sold in Japan, we can get it.  We have listed some of the most popular brands below:

After I send you my order, what happens?

When we receive your request, we will check our stock and provide you with an estimate within 1-2 business days.  If we do not have stock, we will check with the manufacturer for availability.  You can accept or decline our offer, change your order or add items to your order.  Once you give us your confirmation, we will send you an on-line invoice to pay for your items.  When we have all your items ready to ship, we send them to you and e-mail you confirmation and tracking number.  Click here to view the on-line payment process.

I want to change my order.

If we have not already received your payment, that is fine.  Send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the order number and the changes you want to make.  Once payment is received, orders are final and cannot be changed.  If you want to return or cancel your order, please read under “I want to cancel my order.”

Something I want has to be special ordered. When do I get it?

It depends on when the manufacturer will have it ready by. It can be 3 weeks to 1 month or more. We will usually tell you how long it will take before you order it.  As soon as we have it in stock, we will send you an e-mail notice.

How to pay?

You can pay by MasterCard, Visa, American Express, PayPal or Bank Transfer.  All payments are in Japanese Yen.  All prices are subject to change. View our accepted payment methods and fees chart.
If we don't receive your payment within a week, your order may be canceled.  Please click here to view our step-by-step on paying with Credit Card.

Can I pay by a different currency?

We prefer that you will pay by Japanese Yen.

How much is the postage?

It depends on the weight of the products and the area in which you live.
You can choose between EMS and occasionally we will ship by SAL or Airmail. (orders under 5,000 JPY)

We recommend EMS because it has full compensation for damage and accident.  Your package will reach you safely and quickly.

What are the methods of shipping that I can use?

You may choose by EMS, Airmail or SAL depending on the area in which you live, and weight of your package. Our preferred shipping method is EMS.  We will only ship by SAL or Airmail for certain circumstances or if the item total is very low (i.e 500 yen)
Example: EMS does not ship to all areas of South Africa, only the major cities.

We recommend EMS because it has full compensation for damage and accident.  Your package will reach you safely and quickly.  Occasionally we will use FedEx if the shipping cost will be lower. 

Airmail is usually only a little less expensive than EMS and does not include insurance or tracking.

If you choose SAL note that it could take up to 30 days and there is no insurance.  We are not responsible for orders sent by SAL or Airmail.

If you want to use your account for FedEx, DHL or other courier, please provide us with the account number to have it delivered this way.

How do you pack my shipment?

After we receive your payment, we pack your ordered items into a carton prepared for shipping.  We protect your items with bubble wrap or newspaper.  Then securely close the box by tape.

I wonder if you got my order correctly.

After we receive your e-mail request we will verify it with a written statement listing the quantity and prices.  You will be able to review it before we process your order and request payment.

I haven't received a tracking number for my order yet.

We send you an order status update e-mail when the order has been sent.

Ordered goods haven't reached me.

If you received a notification from us (by e-mail) that your package was sent, then you will receive your goods in 3-7 days by EMS.
If you did not receive an e-mail from us, please wait until we have sent your goods.  If you still have not received your products and it is more than 10 days, we may have to contact EMS about lost package and make a claim with them.

If your order was sent by EMS, you can track your order at www.post.japanpost.jp.

I received my order but some items are missing.

It is an accident that should not have happened! We are very sorry. 
Please send a message by e-mail to us ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
We will send the missing items to you quickly.

I received my order, but some items are wrong.

It is our mistake that should not have happened.  I am sorry!
Please send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
And please write your name and your order number when you send the e-mail.

We will order the correct items and have them sent to you quickly.

I have received my order, but some it is damaged.

We are sorry that your order did not arrive safely.  Please keep all packaging, papers and outer wrapper.  It is helpful if you can take pictures of the box and items.  Please e-mail us so we can make a claim with the shipping company.  We will replace the items as soon as possible.

I want to cancel my order.

You can cancel your order if we have not received payment yet.  Please send an e-mail to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

If you have already paid, and would like to return the item, the items are handled as returned goods and will incur a 10% restocking fee.

On some items, sales are final and we would notify you of that before you order.